Refund Policy

Keep Is the Only Plenishly Purchase We Refund

Keep is a one-time purchase. You can ask for a full refund within 14 days of buying it. After 14 days, Keep is not refundable. When a Keep refund is paid, your Keep tools end and your account returns to the free plan. The thank-you credit that came with Keep is taken back. So is any part of the upgrade credit you have not used yet. Credit you already spent on a bill stays spent, and we never charge you for it. If you have Keep Plus, it stops renewing and ends at the close of the month you paid for.

Subscriptions and Add-Ons Are Not Refunded

Plenishly, Plenishly+, Keep Plus and annual and quarterly plans are not refundable. You can cancel any time in Profile, then Subscription. Cancelling stops future charges, and you keep access until the end of the period you paid for. Then your account returns to the free plan. Renewal charges are not refundable, so please cancel before your renewal date if you do not want to continue.

Free Trials and the 90-Day Founding Offer

New members get a 7-day free trial of Plenishly or Plenishly+ (30 days if a member invited you or if you own Keep). A trial is for your first subscription only. Cancel before the trial ends and you pay nothing. The 90-day founding offer costs nothing and needs no card, so there is nothing to refund. It is for new households and is not available if you own Keep.

Creator Marketplace Purchases

Digital products purchased from the Plenishly creator marketplace (meal plans, recipe bundles, cooking guides) are non-refundable once downloaded or accessed, except in cases of technical failure where the product could not be delivered as described.

How to Request a Keep Refund

Email hello@plenishly.com with subject line "Refund Request" and include your account email and purchase date. We respond within 2 business days.

Exceptions

We will refund the affected charge in full, whatever the timing, if:

You were charged in error, including a duplicate charge
Your account was used without your permission and you tell us promptly
The law where you live requires it

How Refunds Are Paid

Refunds go back to the card or payment method you used. Your bank decides how long it takes to appear, usually 5 to 10 business days.

Thank-You and Referral Credits

Credits have no cash value and are not paid out. If a payment is fully refunded or disputed, the credits earned from that payment are taken back. See the Program Terms for details.

Disputes

If something looks wrong, please write to us first. We would much rather fix it quickly than have it go through your bank. We may share the facts of your account and use with your bank to answer a dispute.